Advanced Certificate in Service Operations Service Planning

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The Advanced Certificate in Service Operations Service Planning is a comprehensive course designed to equip learners with essential skills for career advancement in service operations. This program focuses on the importance of service planning and its impact on overall business success.

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AboutThisCourse

In today's service-oriented economy, there is a high industry demand for professionals who can effectively plan and manage service operations. This course provides learners with the tools and techniques necessary to meet this demand, covering topics such as service strategy, design, transition, and delivery. By completing this course, learners will gain a deep understanding of service operations management, enabling them to add value to their organizations and advance their careers. They will develop the ability to analyze and improve service processes, communicate effectively with stakeholders, and lead service teams to success. In short, the Advanced Certificate in Service Operations Service Planning is an essential program for anyone looking to excel in the field of service operations management.

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CourseDetails


• Service Strategy
• Service Blueprinting
• Service Design Principles
• Customer Experience Management
• Service Quality and Improvement
• Capacity Management and Planning
• Service Failure Mode and Effects Analysis (FMEA)
• Service Metrics and Key Performance Indicators (KPIs)
• Service Transition and Implementation
• Change Management in Service Operations

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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ADVANCED CERTIFICATE IN SERVICE OPERATIONS SERVICE PLANNING
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UK School of Management (UKSM)
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05 May 2025
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