Executive Development Programme in Service Strategies Enhancement
-- ViewingNowThe Executive Development Programme in Service Strategies Enhancement is a certificate course designed to empower professionals with advanced service strategy skills. In today's customer-centric world, organizations that prioritize service excellence hold a competitive edge.
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โข Service Strategies: An Overview
โข Understanding Customer Needs and Expectations
โข Designing and Implementing Service Delivery Systems
โข Service Innovation and Improvement Techniques
โข Building a Customer-Centric Service Culture
โข Metrics and Analytics for Service Performance Improvement
โข Employee Engagement and Training for Service Excellence
โข Leveraging Technology for Service Differentiation
โข Service Recovery and Crisis Management
โข Continuous Improvement and Service Strategy Adaptation
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