Executive Development Programme in Service Strategies Enhancement

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The Executive Development Programme in Service Strategies Enhancement is a certificate course designed to empower professionals with advanced service strategy skills. In today's customer-centric world, organizations that prioritize service excellence hold a competitive edge.

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This course is crucial for meeting this industry demand, focusing on enhancing customer experience, service innovation, and strategic service management. By enrolling in this programme, learners acquire essential skills to design and implement effective service strategies, drive customer-centric innovation, and lead service teams. The course equips learners with practical tools and methodologies, fostering a data-driven approach to service improvement and customer satisfaction. As a result, learners become better positioned for career advancement in various industries, including hospitality, healthcare, retail, and IT services. By successfully completing this course, learners demonstrate a commitment to professional growth and a deep understanding of service strategies' critical role in organizational success. Employers benefit from having staff who can drive customer loyalty, improve service efficiency, and positively impact business growth.

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โ€ข Service Strategies: An Overview
โ€ข Understanding Customer Needs and Expectations
โ€ข Designing and Implementing Service Delivery Systems
โ€ข Service Innovation and Improvement Techniques
โ€ข Building a Customer-Centric Service Culture
โ€ข Metrics and Analytics for Service Performance Improvement
โ€ข Employee Engagement and Training for Service Excellence
โ€ข Leveraging Technology for Service Differentiation
โ€ข Service Recovery and Crisis Management
โ€ข Continuous Improvement and Service Strategy Adaptation

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE STRATEGIES ENHANCEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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