Executive Development Programme in Service Delivery: Customer Success
-- ViewingNowThe Executive Development Programme in Service Delivery: Customer Success certificate course is a comprehensive program designed to enhance your skills in service delivery and customer success. This course emphasizes the importance of understanding customer needs, delivering exceptional service, and driving customer success to ensure business growth.
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โข Service Delivery Fundamentals
โข Customer Success: Definition, Importance & Key Metrics
โข Building & Managing Customer Relationships
โข Customer Lifecycle Management: Onboarding, Adoption, Renewal & Expansion
โข Understanding & Exceeding Customer Expectations
โข Effective Communication & Active Listening Skills
โข Leveraging Data & Analytics for Customer Success
โข Developing & Implementing Customer Success Strategies
โข Problem Solving & Conflict Resolution in Customer Service
โข Continuous Improvement & Innovation in Service Delivery
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