Global Certificate in Service Quality: Quality Management Practices
-- ViewingNowThe Global Certificate in Service Quality: Quality Management Practices course is a comprehensive program designed to enhance the understanding of service quality and its management. This course highlights the importance of service quality in today's competitive business landscape, where customer satisfaction and loyalty are critical for success.
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โข Service Quality
โข Quality Management Principles
โข Customer Service and Satisfaction
โข Continuous Improvement Processes
โข Quality Metrics and Measurement Tools
โข Service Quality Management Systems
โข Employee Engagement and Training
โข Service Recovery and Complaint Handling
โข Service Quality Analytics and Reporting
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