Executive Development Programme in Service Design: Next-Gen Approaches
-- ViewingNowThe Executive Development Programme in Service Design: Next-Gen Approaches certificate course is a career-advancing opportunity for professionals in any industry. This programme focuses on developing essential skills in service design, an area of significant importance as businesses increasingly prioritize customer experience.
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โข Service Design Thinking: Understanding the next-gen approach to service design through the lens of design thinking, empathy, and user-centric methodologies.
โข Next-Gen Customer Experience (CX): Driving innovation and differentiation by designing exceptional customer experiences across all touchpoints.
โข Digital Service Design: Leveraging digital technologies to reimagine and redesign services, enhancing customer engagement and operational efficiency.
โข Service Blueprinting: Visualizing and mapping service journeys, identifying pain points, and optimizing processes for service excellence.
โข Prototyping and Co-creation: Rapidly ideating, testing, and iterating service concepts through prototyping and co-creation with customers and stakeholders.
โข Human-centered Design: Focusing on the needs, motivations, and behaviors of people to design services that truly resonate and add value.
โข Service Innovation Strategy: Formulating and implementing a comprehensive strategy for driving service innovation and continuous improvement.
โข Metrics and Measurement: Defining and tracking key performance indicators for service design to ensure alignment with business objectives and measure success.
โข Change Management and Adoption: Ensuring seamless adoption of new service designs and facilitating successful change management within the organization.
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