Executive Development Programme in Service Design: Next-Gen Approaches
-- ViewingNowThe Executive Development Programme in Service Design: Next-Gen Approaches certificate course is a career-advancing opportunity for professionals in any industry. This programme focuses on developing essential skills in service design, an area of significant importance as businesses increasingly prioritize customer experience.
5.146+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
AboutThisCourse
HundredPercentOnline
LearnFromAnywhere
ShareableCertificate
AddToLinkedIn
TwoMonthsToComplete
AtTwoThreeHoursAWeek
StartAnytime
NoWaitingPeriod
CourseDetails
โข Service Design Thinking: Understanding the next-gen approach to service design through the lens of design thinking, empathy, and user-centric methodologies.
โข Next-Gen Customer Experience (CX): Driving innovation and differentiation by designing exceptional customer experiences across all touchpoints.
โข Digital Service Design: Leveraging digital technologies to reimagine and redesign services, enhancing customer engagement and operational efficiency.
โข Service Blueprinting: Visualizing and mapping service journeys, identifying pain points, and optimizing processes for service excellence.
โข Prototyping and Co-creation: Rapidly ideating, testing, and iterating service concepts through prototyping and co-creation with customers and stakeholders.
โข Human-centered Design: Focusing on the needs, motivations, and behaviors of people to design services that truly resonate and add value.
โข Service Innovation Strategy: Formulating and implementing a comprehensive strategy for driving service innovation and continuous improvement.
โข Metrics and Measurement: Defining and tracking key performance indicators for service design to ensure alignment with business objectives and measure success.
โข Change Management and Adoption: Ensuring seamless adoption of new service designs and facilitating successful change management within the organization.
CareerPath
EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
NoPriorQualifications
CourseStatus
CourseProvidesPractical
- NotAccreditedRecognized
- NotRegulatedAuthorized
- ComplementaryFormalQualifications
ReceiveCertificateCompletion
WhyPeopleChooseUs
LoadingReviews
FrequentlyAskedQuestions
CourseFee
- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
- RegularCertificateDelivery
- OpenEnrollmentStartAnytime
- FullCourseAccess
- DigitalCertificate
- CourseMaterials
GetCourseInformation
EarnCareerCertificate