Executive Development Programme in Service Design Research Strategies
-- ViewingNowThe Executive Development Programme in Service Design Research Strategies is a certificate course that holds immense importance in today's service-oriented business landscape. This program is designed to equip learners with the essential skills required to drive innovation, enhance customer experiences, and create value in their organizations.
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โข Service Design Research Methods: An in-depth exploration of service design research methods, emphasizing the significance of user-centered approaches in executive decision-making.
โข Customer Journey Mapping: Identification and analysis of customer touchpoints, pain points, and opportunities for improvement in the service design process.
โข Design Thinking for Executive Leaders: Harnessing the power of design thinking to foster innovation, solve complex problems, and cultivate a customer-centric mindset in the C-suite.
โข Prototyping and Co-creation: Hands-on exercises in rapid prototyping and co-creation sessions to test, validate, and iterate service design concepts.
โข Data-driven Decision Making: Utilizing data analytics and research insights to inform strategic service design decisions and measure success.
โข Stakeholder Management: Techniques for engaging and aligning stakeholders, from frontline employees to the boardroom, to drive service design initiatives forward.
โข Service Design Strategy and Roadmapping: Developing a comprehensive service design strategy and roadmap to guide organizational change and ensure long-term success.
โข Change Management in Service Design: Navigating the complexities of organizational change, overcoming resistance, and fostering a culture of continuous improvement.
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