Global Certificate in Lean Service Design Skills
-- ViewingNowThe Global Certificate in Lean Service Design Skills course is a comprehensive program that emphasizes the importance of efficient service design in today's business landscape. This course is designed to meet the growing industry demand for professionals who can streamline service operations, reduce waste, and improve customer satisfaction.
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⢠Service Design Thinking: Understanding the customer-centric approach to service design, the importance of empathy, and the role of design thinking in creating successful services. ⢠Lean Principles: Applying lean principles to service design, including waste reduction, value stream mapping, and continuous improvement. ⢠Customer Journey Mapping: Identifying and mapping customer touchpoints, pain points, and opportunities for improvement to create a seamless customer experience. ⢠Prototyping and Testing: Creating and testing prototypes to gather feedback and iterate on service design, using tools such as storyboarding, role-playing, and user testing. ⢠Service Blueprinting: Visualizing the service design, including the front-stage and back-stage activities, to ensure a consistent and efficient service delivery. ⢠Co-creation and Collaboration: Collaborating with stakeholders, including customers, employees, and partners, to co-create and co-design services that meet their needs and exceed their expectations. ⢠Digital Service Design: Applying service design principles to digital services, including websites, mobile apps, and chatbots, to create user-friendly and engaging digital experiences. ⢠Measuring and Evaluating Service Design: Establishing metrics and evaluation methods to measure the success of service design and continuously improve it. ⢠Change Management: Managing change and transitioning to a new service design, including communication, training, and implementation strategies.
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