Masterclass Certificate in Lean Service Techniques: Essentials
-- ViewingNowThe Masterclass Certificate in Lean Service Techniques: Essentials is a comprehensive course designed to equip learners with the essential skills required to drive operational excellence and efficiency in the service industry. This certification program focuses on imparting knowledge on Lean principles, tools, and techniques that are critical for delivering exceptional customer service while reducing waste and costs.
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⢠Unit 1: Introduction to Lean Service Techniques
⢠Unit 2: History and Principles of Lean Service
⢠Unit 3: Value Stream Mapping in Lean Service
⢠Unit 4: Waste Reduction in Service Operations
⢠Unit 5: Continuous Improvement and Kaizen in Service
⢠Unit 6: Standardization and Training in Lean Service
⢠Unit 7: A3 Problem Solving in Lean Service
⢠Unit 8: Lean Metrics and Measurement
⢠Unit 9: Change Management and Leadership in Lean Service
⢠Unit 10: Applying Lean Service Techniques in Practice
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