Professional Certificate in Lean Service Delivery Effectiveness Excellence
-- ViewingNowThe Professional Certificate in Lean Service Delivery Effectiveness Excellence is a comprehensive course designed to enhance your expertise in streamlining service delivery operations. This certification focuses on imparting the knowledge and skills required to eliminate waste, reduce variability, and optimize the flow of services, leading to improved productivity and customer satisfaction.
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⢠Lean Concepts and Principles
⢠Mapping Value Streams in Service Delivery
⢠Identifying and Eliminating Waste in Service Delivery
⢠Lean Six Sigma: Combining Lean and Six Sigma Methodologies
⢠Continuous Improvement: Kaizen and A3 Problem-Solving
⢠Standardization and Continuous Flow in Service Delivery
⢠Employee Engagement and Cultural Transformation for Lean Success
⢠Metrics and Measurement for Lean Service Delivery
⢠Lean Project Management and Change Management
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