Global Certificate in Service Process Improvement: Lean Practices
-- ViewingNowThe Global Certificate in Service Process Improvement: Lean Practices course is a comprehensive program designed to enhance service delivery by teaching lean principles and practices. This course is critical for professionals seeking to streamline processes, reduce wastage, and improve efficiency in the service industry.
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⢠Service Improvement Fundamentals
⢠Understanding Lean Principles
⢠Mapping Service Delivery Processes
⢠Identifying Value Streams in Service
⢠Removing Service Waste with Lean Techniques
⢠Continuous Improvement and Kaizen in Service
⢠Standardization and Training in Lean Service
⢠Metrics and Measurement for Lean Service
⢠Change Management and Implementation in Service
⢠Achieving Customer Satisfaction and Loyalty with Lean Service
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