Masterclass Certificate in Service Innovation Implementation: Smarter Outcomes
-- ViewingNowThe Masterclass Certificate in Service Innovation Implementation: Smarter Outcomes course is a comprehensive program designed to equip learners with essential skills for career advancement in the rapidly evolving service industry. This course emphasizes the importance of implementing service innovation to achieve smarter outcomes and drive business growth.
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⢠Unit 1: Introduction to Service Innovation Implementation
⢠Unit 2: Understanding Customer Needs & Expectations
⢠Unit 3: Service Design Thinking & Methodologies
⢠Unit 4: Lean Service Innovation & Agile Implementation
⢠Unit 5: Service Blueprinting & Prototyping
⢠Unit 6: Change Management in Service Organizations
⢠Unit 7: Digital Transformation & Smart Service Solutions
⢠Unit 8: Metrics & Analytics for Service Innovation
⢠Unit 9: Stakeholder Engagement & Communication
⢠Unit 10: Achieving Smarter Outcomes Through Continuous Improvement
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