Executive Development Programme in Lean Service Blueprint Development
-- ViewingNowThe Executive Development Programme in Lean Service Blueprint Development is a certificate course designed to empower professionals with the essential skills for optimizing service delivery. This programme emphasizes the importance of Lean principles in streamlining processes, reducing waste, and improving customer experience.
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⢠Lean Service Blueprinting
⢠Understanding Lean Principles
⢠Service Design Thinking
⢠Process Mapping and Value Stream Analysis
⢠Customer Journey Mapping
⢠Touchpoint Analysis
⢠Identifying Waste in Service Delivery
⢠Lean Tools and Techniques for Service Blueprinting
⢠Implementing and Managing Lean Service Blueprints
⢠Continuous Improvement in Service Blueprinting
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