Global Certificate in Service Performance Management: Smart Solutions
-- ViewingNowThe Global Certificate in Service Performance Management: Smart Solutions is a comprehensive course designed to equip learners with essential skills for managing and optimizing service performance in the modern business landscape. This course is critical for professionals seeking to stay updated with the latest industry trends and best practices in service management.
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⢠Service Performance Metrics
⢠Service Level Agreement (SLA) Management
⢠Customer Experience Management
⢠Smart Solutions for Service Delivery
⢠Performance Monitoring and Reporting
⢠Root Cause Analysis and Problem Resolution
⢠Capacity Planning and Demand Management
⢠Continual Service Improvement (CSI)
⢠Service Desk and Incident Management
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