Global Certificate in Service Performance Management: Smart Solutions

Name: Global Certificate in Service Performance Management: Smart Solutions
Price: 149 GBP
Availability: InStock

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The Global Certificate in Service Performance Management: Smart Solutions is a comprehensive course designed to equip learners with essential skills for managing and optimizing service performance in the modern business landscape. This course is critical for professionals seeking to stay updated with the latest industry trends and best practices in service management.

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AboutThisCourse

With a strong focus on smart solutions, the course covers key topics such as service level management, capacity management, availability management, and IT service continuity. These areas are crucial for ensuring the efficient and effective delivery of IT services, which is a top priority for organizations worldwide. By completing this course, learners will gain a deep understanding of service performance management principles and how to apply them in real-world situations. This knowledge is highly sought after by employers, making this course an excellent investment in one's career advancement. Graduates of this course will be well-positioned to succeed in a variety of IT roles, including service manager, IT operations manager, and capacity planner, among others.

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CourseDetails

• Service Performance Metrics
• Service Level Agreement (SLA) Management
• Customer Experience Management
• Smart Solutions for Service Delivery
• Performance Monitoring and Reporting
• Root Cause Analysis and Problem Resolution
• Capacity Planning and Demand Management
• Continual Service Improvement (CSI)
• Service Desk and Incident Management

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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GLOBAL CERTIFICATE IN SERVICE PERFORMANCE MANAGEMENT: SMART SOLUTIONS

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UK School of Management (UKSM)

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05 May 2025

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