Professional Certificate in Service Strategy: Actionable Strategies
-- ViewingNowThe Professional Certificate in Service Strategy: Actionable Strategies equips learners with essential skills to excel in service strategy and design. This course is vital in today's industry, where customer experience is a critical differentiator.
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⢠Service Strategy Foundation: Understanding the basics of service strategy, its importance, and how it contributes to overall business success.
⢠Customer Journey Mapping: Learning how to map the customer journey, identify pain points, and optimize the service experience.
⢠Service Design Thinking: Exploring design thinking principles and how to apply them to service strategy.
⢠Service Blueprinting: Diving into service blueprinting, a tool used to visualize the service delivery process and identify areas for improvement.
⢠Service Innovation: Understanding the concepts and methods for driving service innovation and differentiation.
⢠Measuring Service Performance: Learning key performance indicators (KPIs) for service strategy and how to use data to make informed decisions.
⢠Service Recovery and Improvement: Techniques for addressing service failures, turning negative experiences into positive ones, and continuously improving service strategy.
⢠Employee Engagement in Service: Recognizing the role of employees in delivering exceptional service and strategies for engaging and empowering them.
⢠Aligning Service Strategy with Business Strategy: Ensuring service strategy supports and enhances the overall business strategy.
⢠Case Studies in Service Strategy: Examining real-world examples of successful service strategy implementation.
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