Certificate in Lean Service Quality: Career Growth
-- ViewingNowThe Certificate in Lean Service Quality is a career growth certificate course that empowers learners with essential skills for professional development in the service industry. This course highlights the importance of Lean principles and how they can be applied to improve service quality, eliminate waste, and increase productivity.
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⢠Unit 1: Introduction to Lean Service Quality
⢠Unit 2: Lean Principles and Concepts
⢠Unit 3: Value Stream Mapping in Service Industries
⢠Unit 4: Waste Reduction in Service Operations
⢠Unit 5: Continuous Improvement Methodologies
⢠Unit 6: Quality Management and Six Sigma in Service Delivery
⢠Unit 7: Customer Satisfaction and Experience Management
⢠Unit 8: Change Management and Employee Engagement in Lean Service Quality
⢠Unit 9: Metrics and Analytics in Lean Service Quality
⢠Unit 10: Career Growth and Professional Development in Lean Service Quality
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