Executive Development Programme in Lean Service Customer Service Optimization

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The Executive Development Programme in Lean Service Customer Service Optimization is a certificate course designed to empower professionals with the essential skills required in today's customer-centric business environment. This program emphasizes the importance of lean service principles, focusing on eliminating waste, increasing efficiency, and improving customer satisfaction.

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AboutThisCourse

In an era where customer experience significantly impacts business growth and reputation, this course is in high demand across industries. By enrolling in this program, learners will gain a competitive edge, mastering the techniques to streamline service operations, reduce costs, and foster customer loyalty. The course equips learners with essential skills for career advancement, including problem-solving, process improvement, and strategic decision-making. Through hands-on training and real-world applications, participants will be able to drive service excellence, leading to improved business performance and personal career progression.

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CourseDetails

• Lean Service Principles
• Value Stream Mapping in Customer Service
• Continuous Improvement in Lean Service
• Customer Service Metrics and KPIs in Lean Environment
• Process Optimization in Customer Service
• Change Management and Leadership in Lean Service
• Employee Engagement and Lean Service
• Kaizen Events for Customer Service Optimization
• Lean Six Sigma Methodology in Customer Service
• A3 Problem Solving for Customer Service

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN LEAN SERVICE CUSTOMER SERVICE OPTIMIZATION
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UK School of Management (UKSM)
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05 May 2025
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