Executive Development Programme in Service Strategy Development: Essentials

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The Executive Development Programme in Service Strategy Development: Essentials is a certificate course designed to empower professionals with the skills to drive service strategy in their organizations. In today's experience-driven economy, service strategy is critical for business success, and this course meets the growing industry demand for experts in this field.

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AboutThisCourse

This programme provides learners with a comprehensive understanding of service strategy development, from identifying customer needs to designing and implementing effective service solutions. Through practical exercises, case studies, and interactive discussions, learners will develop essential skills in service innovation, design thinking, and customer experience management. By completing this course, learners will be equipped with the knowledge and skills to lead service strategy initiatives, drive customer satisfaction, and create value for their organizations. This certificate course is an excellent opportunity for professionals seeking to advance their careers in service management, consulting, or leadership positions.

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CourseDetails

• Service Strategy
• Value Proposition Design
• Customer Experience Management
• Service Blueprinting
• Service Innovation and Differentiation
• Service Operations Management
• Metrics and Analytics in Service Strategy
• Change Management in Service Organizations
• Employee Engagement and Service Culture

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE STRATEGY DEVELOPMENT: ESSENTIALS
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UK School of Management (UKSM)
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05 May 2025
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