Global Certificate in Service Excellence Implementation Framework
-- ViewingNowThe Global Certificate in Service Excellence Implementation Framework course is a comprehensive program designed to enhance your service management skills and expertise. This course is vital in today's industry, where customer experience is a key differentiator.
7٬482+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
حول هذه الدورة
100% عبر الإنترنت
تعلم من أي مكان
شهادة قابلة للمشاركة
أضف إلى ملفك الشخصي على LinkedIn
شهران للإكمال
بمعدل 2-3 ساعات أسبوعياً
ابدأ في أي وقت
لا توجد فترة انتظار
تفاصيل الدورة
• Service Excellence Philosophy
• Customer Experience Management
• Service Blueprinting and Mapping
• Employee Engagement and Training
• Quality Assurance and Improvement
• Service Recovery and Handling Complaints
• Service Metrics and KPIs
• Service Innovation and Design Thinking
• Service Leadership and Culture
المسار المهني