Global Certificate in Service Excellence Implementation Framework
-- ViewingNowThe Global Certificate in Service Excellence Implementation Framework course is a comprehensive program designed to enhance your service management skills and expertise. This course is vital in today's industry, where customer experience is a key differentiator.
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ร 2-3 heures par semaine
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Dรฉtails du cours
โข Service Excellence Philosophy
โข Customer Experience Management
โข Service Blueprinting and Mapping
โข Employee Engagement and Training
โข Quality Assurance and Improvement
โข Service Recovery and Handling Complaints
โข Service Metrics and KPIs
โข Service Innovation and Design Thinking
โข Service Leadership and Culture
Parcours professionnel