Global Certificate in Service Excellence Implementation Framework
-- ViewingNowThe Global Certificate in Service Excellence Implementation Framework course is a comprehensive program designed to enhance your service management skills and expertise. This course is vital in today's industry, where customer experience is a key differentiator.
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⢠Service Excellence Philosophy
⢠Customer Experience Management
⢠Service Blueprinting and Mapping
⢠Employee Engagement and Training
⢠Quality Assurance and Improvement
⢠Service Recovery and Handling Complaints
⢠Service Metrics and KPIs
⢠Service Innovation and Design Thinking
⢠Service Leadership and Culture
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