Executive Development Programme in Lean Service Process Design: Impactful Growth
-- ViewingNowThe Executive Development Programme in Lean Service Process Design: Impactful Growth certificate course is a valuable professional development opportunity. This program focuses on enhancing learners' skills in Lean Service Process Design, a methodology that aims to improve service efficiency, increase customer satisfaction, and promote growth.
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โข Lean Service Process Design: Understanding the fundamentals of Lean principles and how they can be applied to service processes to improve efficiency, reduce waste, and increase customer value.
โข Value Stream Mapping: Learning how to map the current state of a service process and identify areas for improvement, followed by designing a future state map that incorporates Lean principles.
โข Process Improvement Tools: Exploring various tools and techniques used in Lean Service Process Design, including 5S, standard work, and visual management.
โข Customer Journey Mapping: Understanding the customer's experience and touchpoints across the service process, and identifying opportunities to improve the overall customer experience.
โข Change Management: Learning how to effectively manage change within an organization, including communication strategies, stakeholder engagement, and resistance management.
โข Performance Metrics: Identifying key performance indicators (KPIs) to measure the success of Lean Service Process Design, including lead time, cycle time, and defect rates.
โข Continuous Improvement: Developing a culture of continuous improvement and learning, including regular process reviews, root cause analysis, and kaizen events.
โข Leadership and Coaching: Building leadership skills to drive Lean Service Process Design, including coaching, mentoring, and providing feedback to team members.
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