Global Certificate in Lean Service Customer Service Management
-- ViewingNowThe Global Certificate in Lean Service Customer Service Management is a comprehensive course designed to empower professionals with essential skills for delivering exceptional customer service. This certification focuses on Lean principles, a proven methodology for optimizing processes and eliminating waste, ensuring efficient and effective service delivery.
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โข Lean Service Principles
โข Customer Service Strategy and Planning
โข Lean Six Sigma Methodology in Customer Service
โข Process Mapping and Value Stream Analysis
โข Continuous Improvement and Kaizen in Customer Service
โข Standard Work and Visual Management
โข Data Analysis and Metrics for Lean Service
โข Change Management and Employee Engagement
โข A3 Problem Solving for Customer Service
โข Global Perspectives in Lean Service Customer Service Management
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