Global Certificate in Lean Service Customer Service Management

Name: Global Certificate in Lean Service Customer Service Management
Price: 149 GBP
Availability: InStock

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The Global Certificate in Lean Service Customer Service Management is a comprehensive course designed to empower professionals with essential skills for delivering exceptional customer service. This certification focuses on Lean principles, a proven methodology for optimizing processes and eliminating waste, ensuring efficient and effective service delivery.

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AboutThisCourse

In an era where customer experience is a key differentiator, this course is of paramount importance. The industry demands professionals who can streamline service operations, reduce costs, and improve customer satisfaction. This course equips learners with these skills, making them attractive to potential employers. By the end of the course, learners will be able to implement Lean principles in their customer service operations, leading to improved service quality, reduced response times, and increased customer loyalty. This certificate course is a stepping stone for career advancement in customer service management. It validates a learner's commitment to continuous improvement and demonstrates their ability to drive service excellence. By investing in this course, learners are not only enhancing their skills but also increasing their value in the job market.

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CourseDetails

• Lean Service Principles
• Customer Service Strategy and Planning
• Lean Six Sigma Methodology in Customer Service
• Process Mapping and Value Stream Analysis
• Continuous Improvement and Kaizen in Customer Service
• Standard Work and Visual Management
• Data Analysis and Metrics for Lean Service
• Change Management and Employee Engagement
• A3 Problem Solving for Customer Service
• Global Perspectives in Lean Service Customer Service Management

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN LEAN SERVICE CUSTOMER SERVICE MANAGEMENT

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UK School of Management (UKSM)

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05 May 2025

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