Certificate in Service Performance Models
-- ViewingNowThe Certificate in Service Performance Models is a comprehensive course designed to enhance your understanding of service systems and performance modeling. This program emphasizes the importance of service performance models in optimizing service delivery, improving customer satisfaction, and driving business growth.
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โข Service Blueprinting
โข Customer Journey Mapping
โข Service Quality (SERVQUAL)
โข RATER Model
โข Service Encounter Management
โข Customer Satisfaction and Loyalty
โข Service Recovery Strategies
โข Balanced Scorecard for Service Organizations
โข Process Improvement in Service Delivery
โข Employee Engagement in Service Excellence
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