Certificate in Service Performance Models

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The Certificate in Service Performance Models is a comprehensive course designed to enhance your understanding of service systems and performance modeling. This program emphasizes the importance of service performance models in optimizing service delivery, improving customer satisfaction, and driving business growth.

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In today's service-oriented economy, there is a high demand for professionals who can design and implement effective service performance models. This course equips learners with essential skills to analyze, design, and manage service systems using various performance modeling techniques and tools. By completing this course, you will gain a competitive edge in the job market, as you will have demonstrated your ability to apply theoretical knowledge to real-world service performance challenges. You will be able to contribute to your organization's success by improving service quality, reducing costs, and increasing customer satisfaction, leading to career advancement opportunities.

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โ€ข Service Blueprinting
โ€ข Customer Journey Mapping
โ€ข Service Quality (SERVQUAL)
โ€ข RATER Model
โ€ข Service Encounter Management
โ€ข Customer Satisfaction and Loyalty
โ€ข Service Recovery Strategies
โ€ข Balanced Scorecard for Service Organizations
โ€ข Process Improvement in Service Delivery
โ€ข Employee Engagement in Service Excellence

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
CERTIFICATE IN SERVICE PERFORMANCE MODELS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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