Certificate in Service Performance Models

Name: Certificate in Service Performance Models
Price: 149 GBP
Availability: InStock

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The Certificate in Service Performance Models is a comprehensive course designed to enhance your understanding of service systems and performance modeling. This program emphasizes the importance of service performance models in optimizing service delivery, improving customer satisfaction, and driving business growth.

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AboutThisCourse

In today's service-oriented economy, there is a high demand for professionals who can design and implement effective service performance models. This course equips learners with essential skills to analyze, design, and manage service systems using various performance modeling techniques and tools. By completing this course, you will gain a competitive edge in the job market, as you will have demonstrated your ability to apply theoretical knowledge to real-world service performance challenges. You will be able to contribute to your organization's success by improving service quality, reducing costs, and increasing customer satisfaction, leading to career advancement opportunities.

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CourseDetails

• Service Blueprinting
• Customer Journey Mapping
• Service Quality (SERVQUAL)
• RATER Model
• Service Encounter Management
• Customer Satisfaction and Loyalty
• Service Recovery Strategies
• Balanced Scorecard for Service Organizations
• Process Improvement in Service Delivery
• Employee Engagement in Service Excellence

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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CERTIFICATE IN SERVICE PERFORMANCE MODELS

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UK School of Management (UKSM)

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05 May 2025

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