Executive Development Programme in Lean Service Lean Culture Development
-- ViewingNowThe Executive Development Programme in Lean Service Lean Culture Development is a certificate course designed to provide professionals with the essential skills to drive operational excellence and cultural transformation in their organizations. This program emphasizes the importance of Lean principles in delivering exceptional customer value and improving service efficiency.
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⢠Introduction to Lean Service · Understanding the principles and concepts of Lean Service, its benefits, and how it can be applied in various service industries.
⢠Value Stream Mapping · Identifying and analyzing the current state of a service process, visualizing the flow of value, and designing a future state with improved efficiency and effectiveness.
⢠Waste Reduction · Identifying and eliminating non-value-added activities and waste in service processes, improving overall service quality and customer satisfaction.
⢠Continuous Improvement · Implementing a culture of continuous improvement and problem-solving, encouraging employees to identify and solve problems on an ongoing basis.
⢠Employee Engagement · Engaging employees in the Lean Service journey, providing training, coaching, and support, and empowering them to take ownership of service processes.
⢠Standardization · Developing standardized work procedures, reducing variation and inconsistency, and improving the predictability and reliability of service processes.
⢠Customer Focus · Understanding customer needs and expectations, and designing service processes that meet and exceed those needs.
⢠Metrics · Defining, measuring, and tracking key performance indicators (KPIs) for service processes, and using data to drive continuous improvement.
⢠Change Management · Managing change effectively, overcoming resistance, and ensuring successful implementation of Lean Service principles and practices.
Note: This list is not exhaustive and can be customized based on specific needs and goals of the Executive Development Programme.
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