Masterclass Certificate in Service Performance Management: Smart Solutions
-- ViewingNowThe Masterclass Certificate in Service Performance Management: Smart Solutions is a comprehensive course designed to equip learners with essential skills for optimizing service operations. This program focuses on teaching best practices in service performance management, allowing learners to drive efficiency, reduce costs, and improve customer satisfaction.
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⢠Service Strategy: Understanding the vision, goals, and strategies for service performance management.
⢠Service Design: Creating smart solutions for service delivery, including process design and technology selection.
⢠Service Transition: Managing the move from design to operation, including change management and release control.
⢠Service Operation: Ensuring efficient and effective service delivery through incident management, problem management, and service desk functions.
⢠Continual Service Improvement: Implementing a process for ongoing evaluation and improvement of service performance.
⢠Service Level Management: Establishing and maintaining service level agreements with customers and ensuring compliance.
⢠Capacity Management: Planning and managing resources to meet service demand and performance goals.
⢠Availability Management: Ensuring services are available when needed, including disaster recovery and business continuity planning.
⢠IT Service Management Tools: Utilizing smart technology solutions for service management, including automation and AI.
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