Masterclass Certificate in Service Performance Management: Smart Solutions

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The Masterclass Certificate in Service Performance Management: Smart Solutions is a comprehensive course designed to equip learners with essential skills for optimizing service operations. This program focuses on teaching best practices in service performance management, allowing learners to drive efficiency, reduce costs, and improve customer satisfaction.

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AboutThisCourse

In today's service-oriented economy, the demand for professionals with expertise in service performance management has never been higher. This course provides learners with the knowledge and practical skills to excel in this field and advance their careers. Throughout the course, learners will explore a range of topics, including service strategy, design, transition, operation, and continual improvement. They will also learn how to leverage smart solutions, such as automation, artificial intelligence, and data analytics, to drive service performance and achieve business objectives. By the end of the course, learners will have a deep understanding of service performance management and the skills needed to succeed in this exciting and growing field. Whether you're looking to advance your career, improve your organization's service operations, or both, this course is an excellent investment in your future.

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CourseDetails

• Service Strategy: Understanding the vision, goals, and strategies for service performance management.
• Service Design: Creating smart solutions for service delivery, including process design and technology selection.
• Service Transition: Managing the move from design to operation, including change management and release control.
• Service Operation: Ensuring efficient and effective service delivery through incident management, problem management, and service desk functions.
• Continual Service Improvement: Implementing a process for ongoing evaluation and improvement of service performance.
• Service Level Management: Establishing and maintaining service level agreements with customers and ensuring compliance.
• Capacity Management: Planning and managing resources to meet service demand and performance goals.
• Availability Management: Ensuring services are available when needed, including disaster recovery and business continuity planning.
• IT Service Management Tools: Utilizing smart technology solutions for service management, including automation and AI.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
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MASTERCLASS CERTIFICATE IN SERVICE PERFORMANCE MANAGEMENT: SMART SOLUTIONS
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UK School of Management (UKSM)
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05 May 2025
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