Global Certificate in Service Design: Strategic Outcomes
-- viendo ahoraThe Global Certificate in Service Design: Strategic Outcomes is a highly relevant course that focuses on designing and managing services for optimal customer experiences and business results. With the increasing importance of customer experience in today's service-dominated economy, there is a high industry demand for professionals with service design skills.
6.644+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
Acerca de este curso
HundredPercentOnline
LearnFromAnywhere
ShareableCertificate
AddToLinkedIn
TwoMonthsToComplete
AtTwoThreeHoursAWeek
StartAnytime
Sin período de espera
Detalles del Curso
• Service Design Thinking: Understanding the principles and processes of service design thinking, including empathy, ideation, prototyping, and testing.
• Customer Journey Mapping: Mapping the customer experience to identify pain points, opportunities, and moments of truth in the service delivery.
• Service Blueprinting: Developing a visual representation of the service delivery process, including customer actions, frontstage and backstage activities, and support processes.
• Service Prototyping and Iteration: Creating and testing service prototypes to validate assumptions, gather feedback, and iterate on the design.
• Service Measurement and Improvement: Establishing metrics and KPIs to measure the success of the service, and continuously improving the service based on data and feedback.
• Stakeholder Management: Identifying and engaging stakeholders, including customers, employees, partners, and suppliers, to ensure alignment and buy-in for the service design.
• Scaling and Standardization: Developing strategies for scaling and standardizing the service delivery across multiple locations, channels, and touchpoints.
• Service Culture and Leadership: Building a service-oriented culture and leadership mindset to support the successful implementation and sustainability of the service design.
• Digital Transformation and Service Design: Leveraging digital technologies and platforms to enhance the service experience, streamline processes, and enable innovation.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
Por qué la gente nos elige para su carrera
Cargando reseñas...
Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
Obtener un certificado de carrera
