Global Certificate in Service Design: Strategic Outcomes

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The Global Certificate in Service Design: Strategic Outcomes is a highly relevant course that focuses on designing and managing services for optimal customer experiences and business results. With the increasing importance of customer experience in today's service-dominated economy, there is a high industry demand for professionals with service design skills.

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AboutThisCourse

This course equips learners with the essential skills needed to drive service innovation and improvement, including design thinking, customer journey mapping, prototyping, and service blueprinting. By learning these skills, learners can help organizations create services that meet customer needs, improve satisfaction, and drive business success. The course is designed and delivered by industry experts and leading practitioners, providing learners with real-world insights and practical skills that can be applied immediately in their careers. By completing this course, learners can enhance their professional development, increase their value to employers, and advance their careers in service design and related fields.

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CourseDetails

• Service Design Thinking: Understanding the principles and processes of service design thinking, including empathy, ideation, prototyping, and testing.
• Customer Journey Mapping: Mapping the customer experience to identify pain points, opportunities, and moments of truth in the service delivery.
• Service Blueprinting: Developing a visual representation of the service delivery process, including customer actions, frontstage and backstage activities, and support processes.
• Service Prototyping and Iteration: Creating and testing service prototypes to validate assumptions, gather feedback, and iterate on the design.
• Service Measurement and Improvement: Establishing metrics and KPIs to measure the success of the service, and continuously improving the service based on data and feedback.
• Stakeholder Management: Identifying and engaging stakeholders, including customers, employees, partners, and suppliers, to ensure alignment and buy-in for the service design.
• Scaling and Standardization: Developing strategies for scaling and standardizing the service delivery across multiple locations, channels, and touchpoints.
• Service Culture and Leadership: Building a service-oriented culture and leadership mindset to support the successful implementation and sustainability of the service design.
• Digital Transformation and Service Design: Leveraging digital technologies and platforms to enhance the service experience, streamline processes, and enable innovation.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE IN SERVICE DESIGN: STRATEGIC OUTCOMES
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UK School of Management (UKSM)
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05 May 2025
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