Global Certificate in Service Design: Strategic Outcomes
-- ViewingNowThe Global Certificate in Service Design: Strategic Outcomes is a highly relevant course that focuses on designing and managing services for optimal customer experiences and business results. With the increasing importance of customer experience in today's service-dominated economy, there is a high industry demand for professionals with service design skills.
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โข Service Design Thinking: Understanding the principles and processes of service design thinking, including empathy, ideation, prototyping, and testing.
โข Customer Journey Mapping: Mapping the customer experience to identify pain points, opportunities, and moments of truth in the service delivery.
โข Service Blueprinting: Developing a visual representation of the service delivery process, including customer actions, frontstage and backstage activities, and support processes.
โข Service Prototyping and Iteration: Creating and testing service prototypes to validate assumptions, gather feedback, and iterate on the design.
โข Service Measurement and Improvement: Establishing metrics and KPIs to measure the success of the service, and continuously improving the service based on data and feedback.
โข Stakeholder Management: Identifying and engaging stakeholders, including customers, employees, partners, and suppliers, to ensure alignment and buy-in for the service design.
โข Scaling and Standardization: Developing strategies for scaling and standardizing the service delivery across multiple locations, channels, and touchpoints.
โข Service Culture and Leadership: Building a service-oriented culture and leadership mindset to support the successful implementation and sustainability of the service design.
โข Digital Transformation and Service Design: Leveraging digital technologies and platforms to enhance the service experience, streamline processes, and enable innovation.
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