Global Certificate in Service Design Frameworks and Models
-- ViewingNowThe Global Certificate in Service Design Frameworks and Models is a comprehensive course that equips learners with essential skills to excel in service design. This course highlights the importance of service design in today's business landscape and how it can help organizations deliver exceptional customer experiences.
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โข Introduction to Service Design: Understanding the basics, principles, and key concepts of service design.
โข User-Centered Design: Focusing on user needs, desires, and behaviors to create effective service designs.
โข Service Design Thinking: Applying design thinking methodologies to service design projects.
โข Service Blueprints: Mapping service interactions, touchpoints, and processes using service blueprints.
โข Customer Journey Mapping: Visualizing and optimizing customer experiences through journey mapping.
โข Prototyping and Iterative Design: Developing and refining service prototypes based on user feedback.
โข Service Design Tools and Techniques: Exploring various service design tools, such as personas, empathy maps, and scenario planning.
โข Stakeholder Management: Engaging and collaborating with stakeholders throughout the service design process.
โข Scaling and Implementing Service Design: Transitioning service design concepts into real-world applications and scaling for growth.
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