Global Certificate in Service Design Frameworks and Models

Name: Global Certificate in Service Design Frameworks and Models
Price: 149 GBP
Availability: InStock

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The Global Certificate in Service Design Frameworks and Models is a comprehensive course that equips learners with essential skills to excel in service design. This course highlights the importance of service design in today's business landscape and how it can help organizations deliver exceptional customer experiences.

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AboutThisCourse

As businesses increasingly focus on customer-centric strategies, the demand for service design professionals has surged. This course offers learners an opportunity to gain a deep understanding of service design frameworks and models and apply them to real-world scenarios. Through this course, learners will master service design thinking, user research, prototyping, and testing, among other critical skills. They will learn how to create and implement effective service design strategies that drive business growth and improve customer satisfaction. By the end of the course, learners will have a solid portfolio of service design projects, showcasing their skills and expertise. In summary, this course is essential for anyone looking to advance their career in service design or seeking to gain a competitive edge in today's dynamic business environment.

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CourseDetails

• Introduction to Service Design: Understanding the basics, principles, and key concepts of service design.
• User-Centered Design: Focusing on user needs, desires, and behaviors to create effective service designs.
• Service Design Thinking: Applying design thinking methodologies to service design projects.
• Service Blueprints: Mapping service interactions, touchpoints, and processes using service blueprints.
• Customer Journey Mapping: Visualizing and optimizing customer experiences through journey mapping.
• Prototyping and Iterative Design: Developing and refining service prototypes based on user feedback.
• Service Design Tools and Techniques: Exploring various service design tools, such as personas, empathy maps, and scenario planning.
• Stakeholder Management: Engaging and collaborating with stakeholders throughout the service design process.
• Scaling and Implementing Service Design: Transitioning service design concepts into real-world applications and scaling for growth.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN SERVICE DESIGN FRAMEWORKS AND MODELS

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UK School of Management (UKSM)

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05 May 2025

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