Global Certificate in Service Thinking
-- viendo ahoraThe Global Certificate in Service Thinking is a distinguished course designed to empower professionals with the necessary skills to drive customer-centric innovation and improvements. In today's experience-driven economy, organizations increasingly seek experts capable of enhancing service quality and customer satisfaction.
5.428+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
Acerca de este curso
HundredPercentOnline
LearnFromAnywhere
ShareableCertificate
AddToLinkedIn
TwoMonthsToComplete
AtTwoThreeHoursAWeek
StartAnytime
Sin período de espera
Detalles del Curso
• Service Design Thinking: an introductory unit covering the basics of Service Design Thinking, its principles, and its importance in creating exceptional customer experiences.
• Customer Journey Mapping: this unit will focus on the process of creating customer journey maps to understand the customer's experience better and identify areas for improvement.
• Service Blueprinting: a unit dedicated to the technique of service blueprinting, which provides a visual representation of the service delivery process and highlights opportunities for innovation.
• Co-creation and Collaboration: this unit will cover the importance of co-creation and collaboration in Service Thinking, including best practices and tools for engaging customers, employees, and stakeholders.
• Prototyping and Iterative Design: this unit will focus on the concepts of prototyping and iterative design, including when and how to use these techniques in the service design process.
• Service Culture and Leadership: this unit will cover the importance of creating a service culture within an organization and the role of leadership in driving service excellence.
• Metrics and Measurement: a unit dedicated to identifying and measuring key service metrics, including customer satisfaction, loyalty, and employee engagement.
• Change Management and Implementation: this unit will focus on strategies for implementing service improvements and managing change within an organization.
• Continuous Improvement and Innovation: the final unit will cover the importance of continuous improvement and innovation in Service Thinking, including best practices for ongoing learning and development.
Note: These units are not in any particular order and can be rearranged as per the course's requirements.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
Por qué la gente nos elige para su carrera
Cargando reseñas...
Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
Obtener un certificado de carrera
