Global Certificate in Service Thinking
-- ViewingNowThe Global Certificate in Service Thinking is a distinguished course designed to empower professionals with the necessary skills to drive customer-centric innovation and improvements. In today's experience-driven economy, organizations increasingly seek experts capable of enhancing service quality and customer satisfaction.
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⢠Service Design Thinking: an introductory unit covering the basics of Service Design Thinking, its principles, and its importance in creating exceptional customer experiences.
⢠Customer Journey Mapping: this unit will focus on the process of creating customer journey maps to understand the customer's experience better and identify areas for improvement.
⢠Service Blueprinting: a unit dedicated to the technique of service blueprinting, which provides a visual representation of the service delivery process and highlights opportunities for innovation.
⢠Co-creation and Collaboration: this unit will cover the importance of co-creation and collaboration in Service Thinking, including best practices and tools for engaging customers, employees, and stakeholders.
⢠Prototyping and Iterative Design: this unit will focus on the concepts of prototyping and iterative design, including when and how to use these techniques in the service design process.
⢠Service Culture and Leadership: this unit will cover the importance of creating a service culture within an organization and the role of leadership in driving service excellence.
⢠Metrics and Measurement: a unit dedicated to identifying and measuring key service metrics, including customer satisfaction, loyalty, and employee engagement.
⢠Change Management and Implementation: this unit will focus on strategies for implementing service improvements and managing change within an organization.
⢠Continuous Improvement and Innovation: the final unit will cover the importance of continuous improvement and innovation in Service Thinking, including best practices for ongoing learning and development.
Note: These units are not in any particular order and can be rearranged as per the course's requirements.
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